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ROI Analysis | ContactPoint Free Tools |
Closing the Gap to Powerful Sales
ContactPoint's objective is to ensure you close more business from every call. Based on a study of over 10,000 customer calls, we found that dealerships can double and triple the number of clients coming from inbound call inquiries. The following Return on Investment (ROI) analysis shows actual results. When call performance scores are high, close ratios are high. Training, monitoring and coaching improves call performance scores.
FusionCharts
We scored over 10,000 customer calls on a scale of 0 to 100, with 0 representing no telephone sales skills and 100 representing the best practices. Each call was also evaluated to determine if a sale or appointment for a sale was made. The table to the right shows the results of how a representative’s telephone sales skill score impacts their close ratio.
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Customer Referrals
"Other training companies are a waste of time and money because they can't help my people maintain the level of service they promised in training, but the Maculon makes it possible."
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